A public page, an online store and a staff application rely on different information and connections. A visitor may need to read the service details while media is still loading; an operating action may need a current response from another system before it can continue. Those requirements should influence the content, interface and technical scope.
We can review an existing website or process, or plan a new commission across design and development. Discovery identifies the task, likely devices, approved material and connected services. We then compare which features are useful, what must be available for the first release and what can be reduced or deferred.
Choose representative review conditions with the business owner. A slower phone or interrupted connection can reveal decisions hidden by an ideal demonstration. The scope should explain what remains available, what is still waiting and what the person can do after an error. It should not assume disconnected operation or a universal speed result.

