A redesign request often starts with the homepage appearance. The business may also have useful service addresses, a well-used contact route, downloaded material or a publishing routine that works. Start by identifying the pages and tasks people still need, then explain what is failing: unclear information, difficult editing, an awkward phone experience or a missing business action. The reason for change determines what belongs in the first release.
Bring the current site, approved brand files and access through the appropriate account owner. If available, use real enquiry feedback and existing reporting to guide priorities; we do not assume either exists. Record what must continue on launch day and what can wait. A focused improvement can be valuable, while a replacement may be appropriate when the structure or platform prevents the required work.