Describe a task people should be able to complete on a phone and why an application is appropriate. Frequent use, a defined staff workflow or an agreed device capability may matter. A responsive website or a better connection to a tool already in use may also be a sensible answer. We compare the options with the actual audience and operating responsibilities in mind.
When an app is justified, the service can combine product planning, mobile interface design, application development, selected backend work and release support within an agreed scope. A focused first version should still complete a meaningful journey. Accounts, records, staff administration and failure feedback need consideration alongside the visible screens.