Describe who will open the app, what they need to do and why the task belongs on a phone. A customer service, staff workflow or another repeat activity may justify an application. A public information or occasional enquiry journey may be served more simply by a responsive website. We compare the routes before committing to an app build.
Where an app is appropriate, the scope brings discovery, mobile interface design, application development and necessary backend work together. Account access, records, staff administration and release responsibilities should be considered alongside the customer’s screens. The first version can have a focused purpose while still supporting a complete useful task, with clear handling of the important unsuccessful and incomplete states.
