An occasional information request, a recurring customer task and a shared staff workflow ask different things of a digital product. We can plan the public explanation, transaction or operating tool around that difference. Existing software and manual review may remain useful parts of the arrangement.
Discovery should include the normal workload and any busier condition that matters to the business. The number of screens alone does not describe that requirement. We identify the people, content, records and dependencies involved, then decide what belongs in the initial scope. Wider automation or a custom application becomes a considered choice with its own ongoing responsibilities.
